FAQ's

How do I know that you will look after my pride and joy?

The MBW team take a great deal of pride in our status as the highest rated Meet and Greet company for customer reviews at Heathrow. Our staff are predominately Full-Time staff and we have Part-Time staff for cover. We never use agency or temp staff so there is never a scenario where we are not sure who is driving our customer's vehicles.

You must ALWAYS remove your personal belongings from your vehicle. Whilst we trust our staff, we never check inside vehicles and therefore cannot be expected to take responsibility for anything left in customer cars. If you absolutely must leave certain belongings behind, you must note them on your handover paperwork and take photographs of the items.

Our drivers will encourage you to photograph your car when you meet us at the airport, few other companies will suggest you to do this. This is so that you can have peace of mind that you will receive your car back in the same condition that it was when you handed it to us.

Will my vehicle be insured?

Absolutely, our extensive insurance cover is one of our USP’s. MBW have one of the best insurance policies in the industry and all of our drivers are covered on a fully comprehensive basis. Customer cars are also insured whilst they are parked on our premises, not many companies offer this additional cover so be sure to check and make sure that your car is fully insured for the entire duration – not only whilst in transit. Also, the insurance for drivers should not be limited across the company and should be per vehicle. An example, if the company has an overall £50,000.00 annual cover – this won’t go very far with an expensive vehicle. Each and every vehicle we drive is insured up to £100,000.00 from the minute we collect it to the moment we return it to you.

What is Park Mark?

Park Mark Logo

Park Mark is awarded by the Police and the British Parking Association’s Safer Parking Scheme. There is a vigorous assessment undertaken by specially trained police assessors who visit the premises and ensure that customer vehicles are being parked in a clean and safe environment. They also check the general management of the car park in question.

How can I tell if a company is legitimate?

Check how long they have been trading for. Be sure to check that the company parking your vehicle has a secure car park with plenty of space. Are they Park Mark accredited? A good way to test the firm is to ask where the vehicle is going to be parked and will it be moved, tell them that the vehicle has a tracking device. This way you should find out quite soon if the company is nervous about telling you where they’ll be parking. Check the insurance and on-site cover and ensure that you know how far your vehicle will be driven. MBW staff will note the mileage on collection and delivery of your vehicle and we always know who is driving your vehicle. Make sure the company has a landline number and ALWAYS check online reviews.

A car is usually the second biggest investment we make after our homes, do your research before you book to avoid hassle later. Check the Park Mark website, social media and ask the company if they are an approved operator at the airport in question.

Why are some of your competitors cheaper than you?

See above!. We charge a fair rate for our service and we make sure that your vehicle is safe and fully insured for the entire time it is in our care. Our customers enjoy peace of mind at a reasonable charge. Just look at our online reviews and see what our customers think of us.

I’m flying in and out of different Terminals, will this cost me more?

Not at all, we offer our customers flexibility as well as peace of mind.

I have a roof box/ van/ trailer?

There are usually charges applied to any of the above, please email our office with your details and we’ll let you know if we’re able to assist.

Why can’t you meet me at the forecourt at all Terminals?

All meeting and delivery points are given to us by Heathrow Airport, at Terminals 3 and 4, we can meet you at the forecourt. At Terminals 2 and 5, we meet customers inside the Short Stay Car Parks. All returns are carried out inside the Short Stay Car Parks for every Terminal.

I’m staying in a hotel overnight before I travel, can you pick my car up from there?

No problem, we can collect customer vehicles from Hotels and we do this for many customers and they simply use the hotel shuttle service to get to the terminal they are travelling from. Please email us at contact@mbwparking.co.uk for full details.

Why don’t I just leave my car at the Hotel?

Hotel car parks are used by the public and although there are never any guarantees, our car parks are patrolled 24/7 and there is NO public access. You’ll also have to use the shuttle service for when you return too, why not have your vehicle brought to you by our friendly staff so you can drive straight home?

Why does MBW ask customers to call 30 minutes before?

In case there is traffic, issues at the airport or you might simply be delayed or arriving early. We may have encountered other issues at the airport which have caused a delay. We manage our staff in accordance to customer requirements, the more we communicate with you and vice-versa, the better we find ourselves at managing customer expectations. We’re the highest rated meet and greet service at Heathrow and with 25 years of experience behind us, we like to keep things simple.

Do you offer discounts for regular travellers and corporate customers?

Yes we do, please send us an email with your requirements and we’ll let you know how we can assist. Join us on Twitter and Facebook for discount codes and keep an eye on our Offers page for current and forthcoming promotions.

Do you work with other corporate customers?

We have a large portfolio of corporate customers who use our services on a regular basis and are happy to assist you if you have a company or team who may benefit from our service.

What about referrals?

Please contact us on corporate@mbwparking.co.uk to get the latest information on referral schemes and promotions

Who is driving my car?

All staff are checked when joining MBW, we insist on only employing the most reliable and trustworthy staff. We understand that your car is likely to be the second most valuable purchase you will make after your home. Your security and peace of mind are extremely important to us.

Not sure which Terminal?

http://www.heathrow.com/airport-guide/which-terminal

Full Heathrow Airport website including maps of the terminals, airport news and flight information.

http://www.heathrow.com

Contact Us
24 hours a day

Duty Controller: 0208 759 5252
Reservations & Enquiries: 0208 893 2294

E-Mail: info@mbwparking.co.uk