How Meet & Greet Parking Works

MBW Meet & Greet Parking is one of the most convenient and hassle-free ways to start your journey, whether you’re heading on a family holiday or a business trip. With over 27 years of industry experience, we help save valuable time and streamline your airport parking experience, allowing you to focus on enjoying your travels while we look after your vehicle.

1. Make a Booking

Once you’ve made your booking, you’ll receive a confirmation email along with detailed instructions on where to meet our team at your departure terminal short stay car park. Simply enter your travel dates into our online quote form to get a price. Don’t forget to check for available MBW discount codes for parking at Heathrow.

2. On the Way to the Airport

Please call our team approximately 30 minutes before arriving at the terminal. This helps us coordinate with our drivers to meet you promptly and offer a streamlined service to all customers.

3. Meet Your MBW Representative

As a Heathrow Airport Approved Operator, MBW has staffed desks at each terminal. You’ll meet our trained representatives, known as “Captains”—near the lifts in the short-stay car park. Full directions are provided upon booking, and within the email confirmation you would have received upon completing your booking.

4. Vehicle Handover & Photo Check

Before handing over your vehicle, we ask that you remove all personal belongings and complete a self-check of your vehicle. We strongly recommend taking 12–15 clear photographs of your vehicle and wheels from various angles to assist in the event of a damage query.

Our driver will carry out a cursory visual check before moving your car, but please note: your Captain will not see the vehicle directly. Any damage caused by third parties after the handover cannot be the company’s responsibility. (See our Terms & Conditions for full details.)

5. Parking Your Vehicle

MBW offers industry-leading insurance, including fully comprehensive cover for all our drivers and on-site protection for your vehicle.

Our secure compounds are protected with:

• ANPR (Automatic Number Plate Recognition) controlled entry
• Full CCTV surveillance across the entire site
• 24-hour security patrols
• No public access
• Secure perimeter fencing

6. Returning from Your Trip

After collecting your luggage (or once you’ve cleared immigration, if travelling without checked bags), please call our Duty Controller on 020 8759 5252. Your vehicle will be dispatched promptly for return to the terminal. We do monitor your flight but still need the call to dispatch your vehicle as we have no way of knowing what time you will be exiting the terminal building.

Please inspect your vehicle thoroughly before departure, as we cannot accept responsibility for issues reported after the car has left our care.

We cover up to 15 minutes of parking charges for your return. Any additional time will be payable by the customer. Once your vehicle has been returned and signed over, our staff will validate your exit ticket so you can make your way home smoothly.

7. Payment and Aftercare

All services must be paid in full before vehicle handover.

If you have any issues or concerns, please email our Customer Care Team at: customercare@mbwparking.co.uk and we’ll investigate promptly.

8. Optional Add-On Services

We also offer a range of optional services including:

• EV 22kW Fast Charging
• Valeting by our in-house detailing team
• Bodywork repairs, MOTs, and general servicing via trusted partners

Please email: contact@mbwparking.co.uk to enquire.

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Experience Heathrow’s Most Trusted Meet & Greet Service

See our FAQ page for more information and tips on how to make the most of your MBW experience. MBW Airport Parking – Much Better Way!