How Meet & Greet Parking Works

Meet and Greet Parking with MBW is one of the most convenient and hassle-free ways to park your vehicle before you fly away for your family holiday or your business trip. MBW can save you valuable time as well as make the whole parking process seamless. With over 27 years of experience, let the airport parking professionals concentrate on looking after your car so that you can enjoy your trip.

Make a booking:

Once you have booked with us, you will receive a booking confirmation and directions on where to meet us at the relevant terminal. Simply put your dates into the quote screen and obtain a price, be sure to check for MBW Discount Codes for Airport Parking at Heathrow! If you find a cheaper price for our service anywhere else, please let us know!

On your way to the Airport:

Customers are required to call us approximately 30 minutes before reaching the terminal, this helps us know when we should expect you and allocate our staff accordingly.

Meeting an MBW Meet and Greet Representative:

As a Heathrow Approved Airport Parking Operator, MBW have desks at each terminal where customers will meet our representatives or “Captains”. The desks are located near the lifts within the short-stay car parks, and you’ll receive full directions upon booking.

Customers must remove ALL personal belongings and are required to check their vehicle carefully on their own. Photographs of the vehicle must be taken at the drop-off area to support any damage claim. Usually, around 8-10 photos will be adequate, but you’ll be the best judge of this so be sure to get as many angles as you can for your peace of mind.

Photographs must be clear enough to be able to assess should a claim be made. Please see the full Terms & Conditions.

Why the photos?

When you meet your MBW Captain at the desk they will not see your vehicle. The MBW driver will carry out a cursory check of the vehicle before he or she drives away and within this time, if a member of the public causes damage of any kind then the company cannot accept responsibility.

MBW parking your vehicle:

MBW are proud to be able to offer industry leading insurance to our customers and our drivers are insured on a Fully Comprehensive basis. Your vehicle is fully insured for the entire duration and on-site cover is also included! Be careful of other operators where you may have to claim through your own insurer.

All our car parks are Park Mark Accredited and have ANPR CCTV on entry, full CCTV covering over 1200 cars and 24-hour security. For clarity there is no public access to our compounds.

When you return:

After you have collected your luggage, or if you have none when you are passing through security, please call the Duty Controller on 020 8759 5252 and we’ll despatch your vehicle as soon as possible. Please check your vehicle before driving away as we cannot accept liability for any issues that are reported once your vehicle has been removed from our care.

MBW will pay for a maximum of 15 minutes of parking for your return and additional costs will need to be paid by the customer. When the vehicle has been signed back to you, staff will validate your exit ticket and you can make your way home!

Customers are required to pay for any services in FULL before the vehicle is handed back, if you have an issue please contact us at customercare@mbwparking.co.uk and we’ll investigate for you.

Making things easier for you:

Why not take advantage of some of our add-on services? We can charge your EV, have it valeted by our onsite detailing team, even body work and servicing. Just email us if you have any questions to contact@mbwparking.co.uk

Be sure to register with us and opt-in for marketing so that we can keep you informed of our discounted rates and offers (see our Privacy Policy).

See our FAQ’s page for more information on our award-winning Meet and Greet service at Heathrow

MBW Airport Parking, a Much Better Way!